Welcome.  Within these pages you will find the work of custom cue maker Ron Kilby.  Since 1987 he has created cues for players of every level.  In 1995 he began to focus on carom cues, with their traditional wood-thread joint and characteristics distinct from pool cues.  His designs span a wide range, from traditional butterfly points to avant-garde cues including precious stones, scrimshaw ivory, exotic inlays, and segmented shafts.

 
   

Contact Information

Contact us by Email, Telephone or Snail mail

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways we can help you:

Email:

For product information or assistance:
kilby@caromcues.com

 

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. Kilby Cues customers may also use our telephone support number to contact a service representative during regular business hours:

Online Form:

Please send any specific information about your request so we can direct it to the appropriate people:

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Please contact me as soon as possible regarding this matter.

Telephone:

Live Customer Care Center (541) 326-2356

Monday to Friday   8:00am to 5:00pm (PST)

Saturdays, Sundays and federal holidays please leave a message.  Ron will contact you within 24 hours of the first business day.

FAX:

To send a Fax, please call us first.

Snail Mail:

Send your inquiries to:

  • Ronald Kilby
  • Attention: Carom Cues
  • 990 Donaldson Way
  • Medford, OR, USA
  • 97501